FAQ
Click one of the topics below for a list of common questions. If you do not find the answers you are looking for, feel free to contact us for more info.
FAQ TOPICS
Can I apply for credit over the internet?
Yes.Click Here to visit our credit application page.
Can I get credit even if I don’t have credit established?
Yes. When we say “No credit refused,” we mean it!
Can I pay my bill at the store?
Yes. You can make payments at your local Badcock store, over the phone or online. You can also find information regarding your finance account on the Finance Disclosure form given to you at the time of purchase.
When are my payments due?
Payments are due on the 4th of every month.
Can you help me plan and design rooms?
Our sales associates are able to assist you with the basic room design.
What is your return policy?
Customer satisfaction is guaranteed upon delivery. Furniture must be inspected for damages at the time of delivery, after that, you have 24 hours to report and concealed damage. Returns are accepted up to 3 days. A re-stocking fee will apply. Please see our Returns and Exchanges page for full details.
What are your regular business hours?
Showrooms:
Monday through Friday from 10:00am – 7:00pm
Saturday from 10:00am – 7:00pm
Sunday from 12:00am – 6:00pm
Customer Service:
Monday – Friday: 8:00am – 6:30pm
Saturday: 8:00am – 5:30pm
Sunday: CLOSED
Corporate Office:
Monday – Friday: 9:00am – 5:00pm
Saturday – Sunday: CLOSED
Web Sales:
Monday – Friday: 9:00am – 5:00pm
Saturday – Sunday: CLOSED
Do you offer layaway?
Yes. We offer free layaway for up for 90 days. Visit our Layaway page for more details on layaway options.
I need to change my address. Can I do this online?
No. Please contact your local store for any personal information changes. If you have not received your delivery, call Customer Service at 1.888.616.6673, and we will be able to assist you.
How can I make changes to my order?
You can cancel or change your order prior to delivery by contacting your sales associate or the showroom where your purchase was made. Any changes must be made by 1:00 pm the day prior to your scheduled delivery date to avoid any re-stocking/cancellation fees.
Where does Badcock deliver?
We deliver to Broward, Dade and Palm Beach County areas in South Florida. Surrounding areas such as Port St. Lucie and Martin county are considered “Outside of delivery area” and are subject to higher delivery fees.
What are the delivery rates to my area?
Your delivery charge depends on your total purchase price (exclusive of product warranties). Refer to the pricing below to determine your delivery fee:
- CURBSIDE.................$39.95
- UP TO $400..............$69.95
- $401 - $700..............$99.95
- $701 - $1000..........$129.95
- $1001 - $2000........$169.95
- $2001 - $3000........$199.95
- $3001 - $4000........$249.95
- $4001 - AND UP....$299.95
When can I expect my delivery for an online purchase?
Assuming all items are in stock, your item will be scheduled for delivery the next available day. If that day is not convenient you may choose your day. Typically, your furniture should be delivered within 3-10 business days.
How does my delivery get scheduled for an online purchase?
Our web sales team will contact you within 24 hours or the next business day to confirm the detail of your sale and schedule delivery. Merchandise is not reserved until delivery is scheduled.
How can I check my delivery status?
Call 1.888.616.6673
Will I be contacted regarding my delivery?
Yes. The day before your delivery one of our customer representatives will contact you and schedule a 4-hour window for your delivery. Our representative will then verify your delivery date, name, delivery address, contact phone number, and the merchandise to be delivered. If you cannot be contacted, please call customer service and verify your information the day before delivery.
What if I can’t be there for my delivery?
You must confirm that someone will be home at the time of delivery. If you cannot be there, give us the name and phone number of someone that can be there to sign for the merchandise. (Person must be at least 18 years of age.) Failure to do so will result in a cancellation of delivery and a re-delivery fee of $59.95.
Something came up and now I can’t be there for my delivery. Can I change my delivery date?
Yes. You must notify our customer service department by 1:00 pm the day before your scheduled delivery or a $59.95 re-delivery charge will apply.
How long will it take to receive my order?
If you live in our regular delivery area and all your items are in stock, we can deliver the next day in most cases. If you live outside our regular delivery area, please contact your store for more information.
Will you assemble my furniture?
Yes. Delivery in our regular delivery area will include assembly and set up along with the removal of any packaging materials. However, we do not wall mount mirrors, pictures or televisions. Items picked up at our warehouse may require assembly.
Will you remove my old furniture?
We are sorry, but we do not provide this service. Our delivery trucks do not have extra room while they are on delivery routes (not because we don’t want to help).
What if my merchandise arrives damaged?
If your furniture arrives damaged, our delivery personnel will have customer service call you before they leave the premises, to set up a resolution.
What if an item does not fit?
Please measure your space prior to delivery! Make sure your merchandise will be able to fit through any elevators, stairs, doors, etc. If an item doesn’t fit, a re-stocking fee will apply.
Can I pick up my order?
In-Store Purchases Only! For existing accounts and cash sales, items can be picked up at our Pompano Distribution Center located at 1521 West Copans Road, Suite 98, Pompano Beach, FL 33064. All new accounts must be delivered. Small items such as lamps and accessories may be picked up at your local Badcock store.
What are your pickup hours?
You can pick up your items from our Distribution Center on Monday through Friday from 8:00 am to 6:30 pm or on Saturday from 8:00 am to 5:30 pm. Our pickup center is closed on Sundays.
Does your furniture come with a manufacturer warranty?
Yes. All of our furniture products come with a 1-year manufacturer warranty which covers any manufacturer defects.
Does Badcock offer a protection plan?
Yes. We offer a 3-year furniture protection plan for all of our furniture products.
How much does the furniture protection plan cost?
The cost of the furniture protection plan is dependent upon the furniture you purchased. For example, the protection plan for a leather sectional would cost more than a plan for a fabric recliner. Call your local store for more details.
What do I do if I need service?
Call our Customer Service Department at 1.888.616.6673. Someone will be able to assist you Monday through Friday from 9:00 am – 7:00 pm and Saturday from 8:00 am – 4:00 pm. You may also email us at [email protected] and one of our customer service representatives will contact you within 48 business hours.
How do I order a part?
Contact Customer Service at 1.888.616.6673 or email us at [email protected]
Do you offer a warranty for electronics and appliances?
Most of our electronics and appliances come with a manufacturer warranty, however, the coverage and period vary between each product. We offer a 4 year extended warranty for all appliances and electronics at the time of purchase.
What does the appliances’ and electronics’ extended warranty cover?
Coverage is dependent upon the manufacturer warranty. You may need to contact the manufacturer to find out what is covered (i.e. labor or part replacement.) Click Here for more info.
